Frequently Asked Questions
Everything you need to know about shopping with Parallel Supply.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Parallel Supply ships to over 50 countries. International delivery times vary by location, and customers are responsible for any applicable customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order is processed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.
Are the products on Parallel Supply authentic?
Absolutely. We source our inventory directly from authorized distributors and manufacturers to ensure every product we sell is 100% genuine and high-quality.